Corporate Training – Service Master Personality
Build a Strong & Powerful “Customer Service Team”
Going 3 steps beyond Service Excellence
Service Master Personality
| Service Master Personality- SMP” program can transform your sales & service team into a powerful enthusiastic workforce to multiply their positive customer service qualities to produce all the customer service results you want….It is a completely practical, fun filled, activity oriented one day workshop to give your service team a motivational morale boost to gain the maximum in your seasonal offers! |
Building attitudes, behaviours, service relationships and creating a positive & effective customer service culture in the organization are some of the key areas practiced.
- How to greet, welcome, escort and usher the customers.
- How to enhance inner values & improve outer appearance & beauty of customer service personnel.
- How to build rapport with the customers & clients.
- How to identify & qualify the right customers to avoid unwanted time waste with the non qualified customers.
- How to ask right questions & avoid giving wrong answers.
- How to explore to identify the true needs & problems of the customer.
- How to present the product or service with customer delighting steps.
- How to serve honestly while also selling your product or service.
- How to serve with a smile in spite of your stress.
- How to wow & make repeat customers.
- How to handle objections, complains & deal with the unhappy customers.
- How to recover a lost customer & make him a repeat customer.
- How to create everlasting first impression & last impression.
- What to do after sales / service
- How to multiply your customers through existing customers.
- How to go beyond general concepts of Service Excellence.
- How to create a strong & powerful Customer Care Team with flexible mindset and positive attitudes.
- How to build your business by being an Ultimate Customer Care Specialist.
| All participants who successfully complete the program will receive a valid certificate. |
Who can benefit:
For all those who are engaged in Selling, Marketing, Public Relations, Customer Care, Insurance, Receptions, Hospitality Services, Travels, Tourism & similar fields….
Join the next program with Early Bird Discounts
Call Hotline – 011 – 4301301 / 011 – 7701701
